Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@panjranglondon.com 

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However as the actual colors you see will depend on your monitor we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery 

Due to the unique individuality of hand made items there may be slight variations to images shown and PanjRang London has the right to change individual components. 

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions. 

Prices are subject to change without notice. Goods are subject to availability.

As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. Some website promotions may not be available to customers in particular jurisdictions.

PAYMENT

• PanjRang London accept most major credit/debit cards.

• All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

• We also accept Paypal

For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

ACCEPTANCE

For most items you have the legal right to cancel your order within 7 working days of receiving the goods. However this right does not apply to certain items such as personalized products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.

Please note that we do not provide a free returns service.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Specially commissioned or made to order garments can only be cancelled within five days of placing the order due to the nature of work and preparation involved that the process would have started within the time structure. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.

We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

ACCURACY

While every effort is made to ensure the accuracy of color reproduction color may very depending on the settings of your monitor software or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy suitability reliability completeness performance fitness freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times the Internet is not an inherently stable medium and errors omissions interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted we cannot guarantee it.

FABRICS & EMBROIDERY

Many of our items are hand and machinery embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.

In our product description, 'Chiffon', refers to synthetic chiffon made from synthetic materials such as a mix of polyester and rayon.  'Pure Chiffon' refers to Chiffon made from Silk or Cotton.

A garment may from time to time have variations in patterns due individual dyeing methods.

Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

All clothing with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean.

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing. 

QUERIES

If you have a query about any matter in respect of the goods please contact Customer Services on the following number (between 10.30am-7.00pm Monday to Saturday on 07404146883 or Email: - info@panjranglondon.com If at the time of delivery the packaging is damaged or opened you are required to reject the parcel and return to courier. If you open the goods you are required to check them in front of the courier and notify him of any damage/missing items. In the event of damage to the Goods you should contact the Customer Service team on 07404146883. 

You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace free of charge any Goods damaged or lost in transit where delivery has been made by our carrier provided that you give us written notification of such damage or loss within 3 days of the delivery date in the case of damage and within 3 days of the anticipated delivery date notified to you at the time you place your order in the case of loss in order that we may comply with our carrier's conditions of carriage.

Refunds will not be given for products with damages caused by a customer's misuse or neglect.

GENERAL

No order is binding on you or PanjRang London until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service or with our carriers or payment in full of the price of the items and any delivery charge whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

POSTAGE CHARGES

A delivery charge of £4.95 will be charged on all orders to England Wales and parts of Scotland.

STOCK AVAILABILITY

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following. We will try to contact you in the event you are not reachable a refund may be given of the item and your order dispatched. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer. Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for timed and next day deliveries in these cases. In the event that more than one item is missing we may cancel the order and issue a refund in full.

SALES POLICY

We only offer exchanges for sale items due to the vast reductions in price for clearance stock. It is possible to send the item back and re-order a different size colour or design. However a further delivery charge of £4.95 will be charged. (Your statutory rights are not affected.)

MEASUREMENTS

Measurements given are approximate. All our garments are hand produced and due to this they may vary from sizes given. Variations may also occur due to different shapes and styles of garments and also the different fabrics used.

NON-TRANSFERABLE

Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company. 

RESALE

Our prices offer a direct wholesale price structure to the customer and therefore our items are not available for resale or on a wholesale basis. We do not allow the resale of any of our goods either in UK or any other country.

RIGHT TO REFUSE

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

RETURNS

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in the form of a credit note, and a credit note will automatically be emailed to you within 5-10 working days, however please allow a maximum of 20 days during busy periods.

Please note: We only offer refunds in the form of a credit note.

You can return your goods via a Post Office using a second class recorded delivery for parcel under 1 kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.

Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.

Post your parcel to: PanjRang London, 71 Weekes Drive, Slough, SL1 2YN cannot accept liability of items until they have been received by our office; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.

We comply with all Distant Selling Regulations for further information see Terms & Conditions.

For more details see :-Returns

SPECIAL POSTAGE OFFERS

From time to time we have special free postal offers. These offers are only available in England Wales and parts of Scotland on postage charged at £5.99. A postal charge of £15.00 will still be applicable for Highlands & Islands of Scotland Northern Ireland Isle of Man and Isle of Scilly.

EXCHANGES

If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £5.99 will apply. 

DELIVERY 

For details see Delivery Information.

REFUNDS

Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via Postal Orders.

Unacceptable Returns

Cosmetics Hair Accessories or Pierced Jewelry items will be neither exchanged nor refunded due to current Health & Hygiene regulations.If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honor our obligations to you in full and will not constitute any unlawful action against the goods.

Missing Items / Damaged goods

If any product we supply fails prematurely due to an inherent fault we will provide you with an appropriate remedy Eg. Refund, replacement or repair. Simply call our Customer Services Department on +447404146883 or email us on Complaints@panjranglondon.com. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.

Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.

Promotional Offers: - All promotional offers must be returned in their entirety.

LEGAL OWNERSHIP

PanjRang London will retain the legal ownership of the goods until you have made full payment and we have received such payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

THIRD PARTY INFORMATION

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for PanjRang London products are those stated on the PanjRang London material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

All Terms & Conditions apply.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS